⦁ Customer Focus: Understanding and meeting customer requirements and enhancing customer satisfaction are central to ISO 9001. Organizations need to determine and fulfill the needs of their customers to ensure their products or services consistently meet or exceed expectations.

⦁ Leadership: Strong leadership and commitment from top management are vital. Leaders set the direction, create a vision for quality, establish policies, and ensure the involvement of people within the organization.

⦁ Engagement of People: Involving and empowering personnel at all levels fosters an environment where everyone contributes to the organization’s effectiveness. This engagement promotes a sense of ownership and commitment to achieving quality objectives.

⦁ Process Approach: Viewing activities as interrelated processes helps to manage and understand them more effectively. This approach involves identifying, understanding, and managing interconnected processes as a system to achieve desired outcomes.

⦁ Continuous Improvement: The principle of continual improvement drives organizations to enhance their performance systematically. By regularly reviewing processes, identifying opportunities for improvement, and implementing necessary changes, organizations can evolve and become more efficient over time.

⦁ Evidence-Based Decision Making: Decisions should be based on the analysis and evaluation of data and information. This principle emphasizes the importance of using reliable information and evidence to make informed decisions that contribute to the organization’s effectiveness.

⦁ Relationship Management: Building and maintaining mutually beneficial relationships with relevant stakeholders, including suppliers, partners, and customers, is crucial for sustained success. Effective relationships contribute to enhanced performance and resource optimization.

⦁ Risk-Based Thinking: Identifying, assessing, and managing risks is integral to ISO 9001. It encourages organizations to consider potential risks and opportunities when establishing their quality management system, enabling proactive decision-making to prevent or mitigate adverse effects.

These principles form the core philosophy of ISO 9001 and provide a framework for organizations to build robust quality management systems focused on meeting customer needs, achieving excellence, and continual improvement.

Context of the Organization:
Understanding the organization and its context helps in determining internal and external issues relevant to its purpose and strategic direction.